Frequently asked questions

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Timeframe: You may request an exchange or return of products within [3–7] days from the date of receiving your order. Product Condition: Items to be returned or exchanged must be in their original, unused, and unwashed condition, with all tags attached and in their original packaging. Excluded Products: For hygiene and quality assurance reasons, certain items are ineligible for return (such as undergarments, swimwear, or custom-made/bespoke items). Return Fees: The customer is responsible for return or exchange shipping costs, unless the return is due to an error on the store's part or a manufacturing defect in the item.

Timeframe: You may request an exchange or return of products within [3–7] days from the date of receiving your order.

Timeframe: You may request an exchange or return of products within [3–7] days from the date of receiving your order. Product Condition: Items to be returned or exchanged must be in their original, unused, and unwashed condition, with all original tags attached and in their original packaging.

You may settle your invoice amounts using one of the following two methods: 1- Payment upon receipt: This can be done via the delivery courier, at a retail showroom, or through the shipping company (cash-on-delivery/payment-on-delivery). 2- Prepayment: You may pay in advance through the store using the payment options provided at the checkout stage. Prepayment of the full amount is required for international shipments, while a partial payment is required if you wish to reserve an item at a retail showroom for pickup at your nearest branch. Please note that our delivery fee policy applies in the event that an order is canceled or delivery is refused, provided that such action is not due to any manufacturing or technical issue attributable to the company.

You may pay upon receipt—either to the delivery courier, at our showroom, or via the shipping carrier (cash-on-delivery service). Please note that our delivery fee policy will apply if an order is cancelled or refused upon delivery, unless the reason for such cancellation or refusal is due to a manufacturing or technical issue on our part.

Delivery service is available to non-remote suburbs; additional delivery charges may be added to the order.

Shipping services to other governorates are available via third-party shipping companies and are handled separately from local delivery. Depending on the nature of the order, shipping costs may be added, or shipping may be provided free of charge.

Orders are delivered according to the timeframe selected by the customer at the time of checkout—ranging from 12 to 24 hours for immediate delivery, and up to 48 hours for express delivery—with additional transit time applied by the shipping carrier for external (out-of-area) shipments.

You can receive your order within 24 hours in the following two cases: 1- Selecting the "Immediate Delivery" option, provided the item is available at a branch located in your governorate or a nearby city. 2- Choosing the "Pick up from branch" option to collect the item from your nearest showroom (the item will be reserved under your name for 48 hours). Please note that the time required for external shipping is not included in this 24-hour delivery timeframe.

Apologies, international shipping service is currently unavailable; it will be available soon...